Return & Refund Policy
At kitostove, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
Items must be unused, in original packaging, and in the same condition you received them.
To start a return, please email us at support@kitostove.com with your order details.
Non-Returnable Items
- Gift cards
- Clearance or final sale items
- Opened or used kitchen products for hygiene reasons
Refunds
- Once your return is received and inspected, we’ll notify you of approval.
- Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
If you’d like to exchange an item, please contact us for assistance at support@kitostove.com.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 30 days for a free replacement or full refund.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Marketplace Purchases
- If you purchased through Amazon, eBay, or Etsy, please follow their respective return and refund processes, as policies may vary by platform.
Contact Us
For questions or assistance with returns, reach out to us:
Kitostove Ltd
Suite 7040 Unit 3a, 34-35 Hatton Garden Holborn London United Kingdom Ec1n 8dx
📞 +44 7474 760802
✉️ info@kitostove.com
